Data Protection Policy

Habej Privacy Policy — Your information is our responsibility

Every piece of your information on Habej is stored under strict security. Learn in this privacy policy what information is collected, how it is used, and what your rights are.

Last updated: January 2026

Your privacy is our highest priority. By using Habej, you consent to this privacy policy. If you have any questions, see the contact information below.

1

Introduction and policy scope

Habej (habej.com) is a trusted online gaming platform for users in Bangladesh. We believe protecting your personal information is our ethical responsibility. This privacy policy explains what information Habej collects, why we collect it, how we store it, and what rights you have over your data.

This policy applies to Habej's website, mobile app, and all related services. It becomes effective from the moment you open an account on Habej, use the platform, or contact us.

Habej follows international data protection standards and is committed to ensuring the privacy of user information. Our privacy policy is written in fully transparent and understandable language so you can easily grasp it.

Important: This Privacy Policy supplements Habej's Terms and Conditions. It is recommended that both documents be read together.

2

What information we collect

Habej collects only the information necessary to operate the platform, ensure security, and provide you with the best service. We never collect unnecessary information.

Type of information Example Reason for collection
Identity information Full name, date of birth, nationality KYC verification and age confirmation
Contact information Email address, phone number Account verification and customer service
Financial information Payment method, transaction history Deposit and withdrawal process
Technical information IP address, device information, browser Security and fraud prevention
Usage information Game history, betting patterns Responsible Gaming monitoring

The above information may be collected directly from you (registration, form submission), automatically (cookies, log files), and through third parties (payment processors, KYC providers).

Payment information: Your full card number or mobile banking PIN is never stored on our servers. Transactions are completed through encrypted payment gateways.

3

How your information is used

Habej uses your information only for specific and legitimate purposes. No information is used for irrelevant or unauthorized activities.

  • Account management: Your contact and identity information is used for registration verification, login security, and account recovery.
  • Transaction processing: Financial information is used to complete deposits and withdrawals and to maintain transaction records.
  • Security and fraud prevention: Technical information is analyzed to detect unusual activity and keep your account secure.
  • Legal obligations: Information is used to meet regulatory requirements, such as AML (Anti-Money Laundering) compliance.
  • Customer service: Information is used to resolve your issues and handle complaints.
  • Responsible Gaming: Information is used to analyze gaming patterns, identify potential issues, and provide support.
  • Platform development: Anonymous statistical analysis is performed to improve user experience.

Without your consent: We obtain your consent before sending marketing or promotional messages. You can stop marketing communications anytime.

4

Information retention and duration

Habej retains your information only for as long as necessary. The retention period depends on the type of information and legal requirements.

  • Account information: For as long as the account is active and a minimum of 5 years after closure (legal obligation).
  • Transaction record: Up to 7 years, as directed by financial regulatory authorities.
  • KYC documents: Retained for up to 5 years after verification.
  • Customer service contact: 2 years after issue resolution.
  • Cookie data: 30 days to 2 years depending on type.

Once the specified retention period expires, information is securely deleted or modified so that it can no longer be personally identified.

Data location: Habej's servers are located in internationally certified secure data centers. All data transfers are protected via SSL/TLS encryption.

5

Information sharing and third parties

Habej never sells your personal information. However, in specific circumstances, limited information may be shared with trusted third parties.

  • Payment processor: Minimal financial information necessary to complete transactions.
  • KYC service provider: Identity information for identity verification.
  • Technology partner: Hosting and cloud services for platform operation.
  • Legal authorities: Court orders, regulatory directives, or legal obligations.
  • Fraud prevention agencies: Shares industry-standard information to prevent fraud and money laundering.

All third-party partners are contractually bound to comply with our data protection standards. They may use your information only for specified purposes and cannot share it elsewhere.

Sale prohibited: Habej never sells your information to advertisers or data brokers, and never will. This is part of our core principles.

6

Cookies and tracking technologies

Habej uses cookies and similar tracking technologies to enhance your browsing experience and help the platform function properly.

  • Essential cookies: For login sessions, security tokens, and platform essential functionality. These cannot be disabled.
  • Performance cookies: Collects anonymous information to identify page load time and errors.
  • Functionality cookies: To remember your language preference, theme settings.
  • Analytics cookies: For analyzing website usage statistics (anonymously).

You can disable non-essential cookies anytime from your browser settings. However, disabling some cookies may affect certain platform features.

Managing cookies: You can manage cookies from your browser's Settings > Privacy > Cookies section. Most modern browsers offer cookie control features.

7

Security measures and encryption

Habej uses industry-leading security technology to protect your information. Our systems are regularly tested through security audits.

  • SSL/TLS encryption: All data transfers between you and our servers are secured with 256-bit SSL encryption.
  • Two-factor authentication (2FA): Two-Factor Authentication can be enabled for additional account security.
  • Firewall protection: Advanced firewall and DDoS protection systems are active around the clock.
  • Encrypted database: All sensitive information stored is protected with AES-256 encryption.
  • Regular security testing: Regular penetration testing by third-party cybersecurity specialists.
  • Staff training: Staff receive regular training on data handling and follow security guidelines.

In case of data breach: If a data security incident occurs that may affect your information, you will be notified by email within the legal timeframe and assisted in taking necessary steps.

8

Your data rights

Habej's privacy policy gives you complete control over your information. Your key rights are outlined below.

  • Right to know: You can request to know what information we hold about you.
  • Right to rectification: You can request correction of incorrect or incomplete information.
  • Right to erasure: You may request deletion of your information in certain circumstances.
  • Right to restrict processing: You may request to limit the use of information for specific purposes.
  • Right to data portability: You can request to receive your information in machine-readable format.
  • Right to object: You may object to processing of information for specific purposes.

To exercise these rights, contact the support team. Requests will be responded to within 30 business days of receipt. However, some information may need to be retained for a specified period due to legal retention obligations.

9

Protection of minors' information

Habej strictly prohibits use of the platform by anyone under 18 years of age. We do not knowingly collect information from minors.

If any minor's information is found in our system, it will be deleted immediately and the associated account will be closed.

To parents: If your child has mistakenly registered on Habej, please notify our support team immediately. We will quickly close the account and delete all information.

10

Privacy Policy changes

Habej may update this privacy policy from time to time. You will be notified in advance depending on the nature of changes.

  • Minor changes: Minor language corrections or clarifications — the update date at the top of the page will be changed.
  • Minor changes: New information usage purposes — will be communicated through platform notifications.
  • Major changes: Fundamental changes to information sharing or retention policies — advance notice will be sent via email.

Continued use of Habej after the revised policy is published will be considered acceptance of the new policy. If you do not agree with the new policy, you may request to close your account.

Latest version: The latest version of the Privacy Policy will always be available on this page. The update date will be indicated at the top of the page.

11

Contact and complaints

Contact us if you have any questions, concerns about the Privacy Policy, or wish to exercise your data rights.

  • Email: [email protected]
  • Live chat: Log in to the platform and use live chat support directly.
  • Response time: Typically within 24 hours on business days.

Complaint process: We take privacy complaints seriously. We aim to provide an initial response within 5 business days of receiving a complaint and a final resolution within 30 business days.

About information Your control

Habej believes your information belongs to you. That's why we give you complete control.

Right to access information

You can find out what information we hold about you at any time. If you request through support, you will receive full details within 30 days.

Right to correct information

You can request that outdated or incorrect information be updated. Changes can be made through account settings or support.

Right to delete information

You can request deletion of unnecessary information without legal obligations. Requests will be reviewed and action taken promptly.

Data portability

You can request to download your information in machine-readable format (JSON/CSV).

Right to object to processing

You can object anytime to marketing communications or use of your information for specific purposes.

Right to restrict processing

You can request that processing be limited until disputed or incorrect information is corrected.

Our Data security Commitment

256-bit SSL encryption

Every connection you make is secured with bank-grade encryption. No third party can see your information during data transfer.

No sale of information

Habej never sells your personal information to third parties. Your information is used solely to provide our services.

Regular security audits

Independent cybersecurity experts regularly test our systems. Vulnerabilities are resolved quickly when identified.

Secure KYC process

Your identity documents are verified with maximum confidentiality. Copies of documents are stored on encrypted servers and are not accessed unnecessarily.

Marketing opt-out

You can opt out from promotional messages anytime with a single click. We respect your preferences.

Dedicated Privacy Support

Our specialist team is ready to help with any privacy-related questions. You'll receive a prompt response via email or live chat.

About the Privacy Policy Questions

No, Habej never sells your personal information. Limited information is shared only with necessary partners such as payment processors or KYC services for service delivery, and they are also bound by contractual confidentiality terms.

Email [email protected] or contact us via live chat. After verifying your identity, the deletion process will begin. However, due to legal obligations, some information may need to be retained for a specified period.

No. Your complete card number or mobile banking PIN is never stored on Habej's servers. All payments are processed through encrypted third-party payment gateways.

Yes. For major changes, advance notice will be sent to your registered email. For minor changes, the update date at the top of the page will be changed. We recommend checking this page regularly.

Essential cookies cannot be disabled as they are required for login and security. However, analytics and marketing cookies can be turned off without affecting the platform's core functionality.

Habej's data is stored in internationally certified secure data centers. All servers follow ISO 27001 security standards and are monitored 24/7.
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Your information is safe — start now

Register on Habej and enjoy Bangladesh's best online gaming experience in a completely secure environment.

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